Shipping Policy
Thank you for shopping with Ruff Days. We strive to provide high-quality clothing and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:
1. Order Processing:
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
2. Shipping Methods:
We partner with a network of trusted suppliers and carriers to offer a variety of shipping options, including standard and expedited services.
3. Shipping Times:
Shipping times vary depending on your location, the supplier's location, and the selected shipping method.
Products are estimated to take a few days to ship.
Estimated delivery times will be provided during the checkout process.
4. Tracking Information:
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
5. Multiple Shipments:
If your order includes items from multiple suppliers, it may be split into separate shipments. You will receive separate tracking information for each shipment.
6. Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as the destination.
Shipping costs will be displayed during the checkout process.
7. Delays and Issues:
While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, customs clearance, or carrier delays may occasionally occur. In such cases, we appreciate your patience and understanding.
9. Lost or Stolen Packages:
Ruff Days is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If you believe your package may have been lost or stolen, please contact the carrier directly.
10. Returns Due to Shipping Issues:
If an item is returned to us due to an incorrect address provided by the customer, or if it is unclaimed, the customer will be responsible for the cost of reshipping.
11. Contact Us:
For any further questions or concerns about our shipping policy, please reach out to our customer support team at contact@Ruffdaysclothing.com.
Please note that this shipping policy is subject to change without prior notice. It is recommended to review this policy before making a purchase.
Return & Exchange Policy
1. Eligibility:
You may return unused merchandise within 14 days from the date of delivery.
To be eligible for a return, items must be in their original condition, with all tags and labels attached.
2. Initiating a Return:
To initiate a return, please contact our customer support team at contact@ruffdaysclothing.com. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Return Shipping:
If the return is approved, we will send a return label.
4. Inspection and Processing:
Once we receive your return, our team will inspect the item(s) to ensure they meet the eligibility criteria.
Upon successful inspection, we will process your refund or exchange within14 business days.
5. Refund Options:
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping fees are non-refundable.
6. Exchanges:
If you wish to exchange an item, please specify the replacement item when you contact our customer support team.
Exchanges are subject to availability.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. Provide a description and, if possible, attach a photo of the issue. You can choose a full refund including the shipping costs or can choose to have the item replaced free of additional charge.
8. Contact Us:
For any further questions or concerns about our return policy, please reach out to our customer support team at contact@ruffdaysclothing.com.
Please note that this return policy is subject to change without prior notice. It is recommended to review this policy before making a purchase. Thank you for choosing ruff Days. Welcome to the Ruff Life!